Whatsapp Icon
Guidelines

We want your stay to be as comfortable as possible, which is why we have rules of coexistence that, if not followed, may result in penalties.

Our aim is to provide you with a peaceful, clean, and relaxed living environment. We are committed to resolving your issues as quickly as possible.

However, please note that there are standard wait times for problem resolution. We appreciate your patience during this process.

100% Satisfaction Guarantee

The residents have up to the 7th day from the Agreement start date to terminate the Agreement without penalty.

Check-in

Upon the resident´s arrival at the property for the first time, it's essential to inspect both their room and the common areas.

Residents have up to 72 hours from the check-in date to report any damage to the rental property, damage to items in the rental property, or missing inventory. Otherwise, it is considered as received complete and in perfect condition, so they will not be able to claim in the future for damage or missing inventory.

If the check-in date is more than 14 days after the booking date, the resident will need to pay rent (at a 50% discount) for the days during which the room is reserved but not used.

A room cannot be reserved more than 21 days in advance of its availability date.

Minimum Stay

The minimum length of the Agreement is 3 months.

The Agreement is of indefinite duration; therefore, it does not terminate automatically after three months.

If residents decide to stay beyond the initial 3 months, they will continue to pay the rent as usual every 2/4 weeks, depending on the agreement with each resident.

Keys and Remote Controls

In the event of a lost key, we provide two options:

- Residents can request another resident for a spare key to make a duplicate.

- We can send a staff member to create a duplicate key for the resident.

Regardless of the option chosen, the resident will be responsible for the cost of the key duplication.

When opting for one of our staff members to create the key copy, the resident will also be held accountable for the key duplication process and the delivery performed by our staff.

Agree that all keys and remote controls must be returned by 10 am (or 5 pm in case of late check-out) on the vacating day to the rental operator staff. In case there is no staff available, residents agree to leave them in a specific location indicated by the operator. Lost keys, remote controls, electronic, and security keys will incur a minimum charge of $240 per unit.

Guarantee Deposit Process

At the time of check-out, we will check that the room and the whole property is clean and in perfect condition.

If there are broken and/or missing items, they will be charged as a Penalty Fee and deducted from the Guarantee Deposit.

The Guarantee Deposit will be returned within 10 business days after the check-out.

Cleaning Service

The cleaning schedule will be conducted at least every 2 months, coinciding with check-outs.

Additional cleaning services may be provided as needed, which may not align with the regular schedule.

Payments

Only bank transfers are accepted for rent payments. If residents move into the rental property within 48 hours or less, the reservation fee payment must be made by card, with a surcharge of 5%.

All payments must be made on or before the due date and must be paid in full.

Partial payments or payments made at different times are not acceptable.

Urgent Repairs

In case of failure or breakdown of any essential or appliance provided for hot water, cooking, heating or laundering supplied by the rental operator, the rental operator will carry out its repair/replacement after being notified, every time the mentioned failure/breakdown is due to normal usage, unforeseen circumstances or force majeure.

The residents may arrange for urgent repairs to be done if the rental operator takes more than the reasonable time to do it or has not carried it out. In this case, the residents will be reimbursed directly by the rental operator for the reasonable cost of repairs up to $500.

Notices of Check-out and Maintenance issues

If residents decide to leave the rental property or encounter any maintenance issues, they must enter our Tenant APP.

Residents will receive instructions and then an agent will contact them to discuss the next steps.

Maintenance and Alterations

The residents must maintain the rooms and common areas in their original condition, clean and tidy, with no alterations or furniture movement permitted, unless written authorization is given by the rental operator.

Before residents make any alterations, they must send the operator a picture of the proposed alterations in the following format.

The rental operator will then review and provide approval or feedback accordingly.

If we accept changes to the arrangement of furniture in the room requested by residents, the room must be returned in the same condition as it was initially provided.

Also, if residents wish to introduce different furniture, they must take responsibility for the care and preservation of the original furniture. The removed furniture cannot be placed in shared spaces of the house or outdoors. It must be stored in a location to preserve its original condition.

Visitors

Only individuals who have signed the Agreement are permitted to reside in the rental property.

Household Issues

Internet connection: If residents encounter issues with the Wi-Fi, the initial step is to restart the modem. If this does not resolve the problem, please inform us and we will endeavor to find a solution.

Washing machine: If the washing machine is not working, the first step is to restart it or put it in the draining program. If this does not resolve the problem, please inform us and we will endeavor to find a solution.

Consumable cleaning, bathroom, and kitchen products: All consumable cleaning, bathroom, and kitchen products that run out, including batteries and light bulbs, will be replaced by the residents at their own expense.

Garbage collection schedule: If residents are unsure about the garbage collection schedule, they should ask their housemates or neighbors about the days/times for taking it out.

On-street Parking

Residents must obey an official sign or line marking that says how to park. If there is no sign or line marking, they must park so that the left side of the vehicle is parallel to and as close to the left side of the road as they safely can. Parking permits are not issued by us.

Bills Included / Not included

Unless otherwise specified, electricity bills are not included in the rent. Electricity expenses will be divided equally per room and must be paid together with the rent in a single payment.

Gas bills are included in the rent, with a usage limit. If the gas bill exceeds $20 per room, per month, the excess amount will be divided equally per room and must be paid together with the rent in a single payment.

Water and internet bills are included in the rent, without any usage limit.

Terms of Service

The published content on this platform is considered official and holds sole validity. In the event of any discrepancies or conflicts, the published content shall prevail. For more information, please refer to our Terms of Service.

Other

Bedroom keys are not provided due to safety and fire risk concerns. Room locks are prohibited.

The indoor area of the rental property is a smoke-free zone.

Pets and kids are not allowed in the rental property.

Staff

MELBOURNE

- Emergencies, locksmith, delivery and pick up: Jack 0478 178 224 / Jack +61 416 158 030/ Jacky +61 451 756 360

- Gardening / Handyman: Sil 0439 394 017 (no WhatsApp)

- Plumbing: Nick 0402 991 811 / Jye 0402 319 010

- Electrician: Matthew 0422 102 685 / Mark 0484 566 790

- Air conditioning: Jameel 0411 967 179 / Matt 0432 420 991

- Cleaning: Hong 0421 465 540

- Pest control / Fumigation: Umesh 0425 006 900

- Delivery and pick up: Jack 0478 178 224

- Internet issues: Keyvan 0421 381 670

SYDNEY

- Emergencies, locksmith, delivery and pick up: Asha +61 405 052 715

- Plumbing: +61 422 123 588 William